TitheWise Terms of Service for organizations

Effective October 16, 2026

Thank you for choosing TitheWise. These terms explain how TitheWise works for your organization, what we do, what you do and how we handle money and data together. We've tried to keep them plain and clear. If something isn't clear, write to us at [email protected].

In these terms, "TitheWise," "we" and "us" mean TitheWise LLC, a single-member limited liability company, which runs the online giving service at tithewise.com. "You" and "your organization" mean the church, school, camp, mission or ministry that signs up, and everyone who uses TitheWise on its behalf. "Donors" are the people who give to your organization through TitheWise.

By creating an organization account or using TitheWise for your organization, you agree to these terms. Your donors have their own terms, the TitheWise Donor Terms, and our Privacy Policy explains how we handle personal information.

1. Who can use TitheWise

• TitheWise is built for Christian churches, schools, camps, missions and ministries in the United States.
• TitheWise is offered only in the United States.
• The person who signs up must be at least 18 years old and have the authority to accept these terms for the organization.
• Everyone who uses TitheWise must be at least 13 years old. Donors must be at least 18 years old.
• Your organization doesn't need to be tax-exempt to use TitheWise. Each organization states on its giving pages and receipts whether gifts to it are tax-deductible.

2. Your account and your team

• Accurate details. Keep your organization's profile accurate and current, including its legal name, tax ID (EIN), address and logo. These details appear on your giving pages and on the receipts sent to your donors.
• Roles. You decide who on your team can do what. The owner can manage everything. Other roles can be limited to finance work, managing campaigns or view-only access, and to one campus or site if you use them.
• Keep it secure. Keep sign-in details private and turn on the extra sign-in protections we offer. Some sensitive actions, like issuing larger refunds, exporting donor data or adding an admin, require a one-time code. Tell us right away at [email protected] if you think someone has gotten into your account.
• You're responsible for your team. You are responsible for what happens under your organization's account, including the actions of the people you invite.

3. How giving works

TitheWise is software that helps your organization receive gifts. We are not a bank, and we never hold your donors' money.

• Stripe processes every gift. Gifts are processed by Stripe through its Connect service. To receive gifts, your organization opens its own Stripe account inside TitheWise and agrees to Stripe's terms, including the Stripe Connected Account Agreement. Stripe may ask for information to verify your organization before you can receive gifts.
• Gifts go straight to you. Every gift is made directly to your organization's own Stripe account. Stripe pays out your funds to your organization's bank account. TitheWise never holds, receives or moves donor funds. The only money TitheWise receives is our fee, described in section 4.
• You are the one receiving the gift. Your organization is the recipient of every gift made to it, and the seller of record for payment purposes (often called the "merchant of record"). Your donor relationships belong to you.
• Campuses and sites. If you use campuses or sites, each one can share your organization's Stripe account or set up its own.
• Stripe's role. Stripe, not TitheWise, decides whether to approve your Stripe account, when payouts happen and whether to hold funds. Your relationship with Stripe is governed by Stripe's own terms.

Every gift is a Stripe direct charge on your organization's own Stripe account, and your organization is the merchant of record. Your organization bears Stripe's fees, disputes, chargebacks and any losses on its gifts. TitheWise never holds, receives or moves donor funds.

Charitable solicitation registration. Your organization is responsible for any charitable solicitation registration or filing it needs.

4. Fees

There's no monthly fee and no setup fee. TitheWise charges a small fee only when your organization receives a gift.

• No cap on our fee. The TitheWise fee is the same percentage on every gift, including bank-account (ACH) gifts, with no maximum. Any cap on Stripe's ACH processing fee is Stripe's and applies only to Stripe's fee.
• Stripe's fees are separate. Stripe charges its own processing fees on each gift, under your organization's Stripe pricing. If your organization qualifies, you may apply to Stripe for its nonprofit rate. Stripe decides whether you qualify.
• How we collect our fee. Our fee is taken automatically from each gift through Stripe at the time of the gift. The fee rate in effect when a gift is made applies to that gift.
• Donors can choose to cover the fees. Donors may choose to add an amount that covers the processing fee and the TitheWise fee, so your organization receives the full intended gift. This option is never pre-selected, and donors see the exact amount before they give. When a donor doesn't choose it, your organization pays the fees.
• Changes to fees. If we change our fees, we'll tell you at least 30 days in advance by email or in your dashboard.
• Taxes. Our fees are exclusive of any taxes. Your organization is responsible for any taxes that apply to them.

5. Refunds, disputes and chargebacks

• Your refund policy. Refunds follow your organization's own refund policy. You decide whether to refund a gift, and you issue refunds from your TitheWise dashboard.

• Fees on refunds. The TitheWise fee on a gift is never returned when that gift is refunded. Stripe processing fees aren't returned on refunds, under Stripe's current pricing. Your dashboard shows the exact amounts before you confirm a refund.

• Disputes and chargebacks. If a donor disputes a gift with their bank, Stripe handles the dispute under its own terms. Refunds, disputes and chargebacks, along with any related Stripe fees, come out of your organization's Stripe balance. You can respond to disputes from your dashboard.

• Failed recurring gifts. If a recurring gift fails, we email the donor, try again on day 3 and day 7, and then let you know the recurring gift is past due.

• Publish your refund policy. Your organization must publish a refund policy that donors can see before they give.

6. Receipts and year-end statements

• We send receipts on your behalf. TitheWise emails a receipt to the donor for every gift. Receipts carry your organization's name, tax ID and other details from your profile, and show the full total charged, including any amount the donor added to cover fees.
• Year-end statements. TitheWise can create year-end statements for your donors. You can review them before they're sent. Statements include offline gifts you record (such as cash or checks) and subtract refunds.
• Tax-deductibility is your responsibility. Your organization is responsible for whether gifts are tax-deductible and for the accuracy of what your receipts and statements say. This includes stating whether gifts to you are tax-deductible, any statement about goods or services provided in return for a gift, and the details of offline gifts you enter. TitheWise provides the tools and templates; it does not give tax advice.

7. Your responsibilities

You agree to:

• follow all laws that apply to your organization and its fundraising, including tax, consumer protection, charitable solicitation and privacy laws;
• handle any charitable solicitation registrations your organization needs;
• describe your funds, campaigns and causes honestly, and use gifts in line with what you told donors;
• follow Stripe's terms, including its rules for the nonprofit rate. For example, tuition, tickets and registration fees don't qualify for Stripe's nonprofit rate, so don't run them through TitheWise as gifts unless Stripe allows it;
• publish a clear refund policy and answer your donors' questions about their gifts; and
• give your donors any notices their personal information requires under the laws that apply to you.

8. Acceptable use

Please don't use TitheWise to:

• collect money for anything other than your organization's genuine giving, campaigns and (when available) events;
• mislead donors about who receives their gift or how it will be used;
• run tuition, registration or other payments that aren't gifts, unless TitheWise and Stripe both support them;
• test stolen cards, process fraudulent gifts or get around our security protections;
• upload content that is unlawful or that you don't have the right to use;
• interfere with TitheWise, try to access another organization's data or reverse-engineer the service; or
• break Stripe's terms or any law.

We may pause a giving page or account to protect donors, organizations or TitheWise, for example if we see signs of card testing or fraud.

9. Your donors' data

• It's your donor relationship. Your organization sees its own donors and the gifts made to it. You never see gifts donors make to other organizations, or their totals across organizations.

• Donor accounts, kept separate. One TitheWise account for every organization a donor supports is coming soon. Each organization sees only the gifts made to it and the donor details given with those gifts, including the names of donors who chose to give anonymously. Anonymity only hides a donor's name from public display.

• How we handle it. TitheWise stores and uses donor information to run the service for you, as described in our Privacy Policy. We never sell donor data, and we never use or share it for marketing, including our own. Whether and how you contact your own donors is up to you, under your own practices and the law.

• Card data. Card and bank details are entered directly into Stripe and are never stored by TitheWise.

• Your use. Use donor information only for your organization's own ministry and in line with the law and your donors' choices. Keep any exports you download secure.

• Our role. TitheWise handles donor data on your organization's behalf to run the service. There's no separate data processing agreement. Your organization's own use of donor data is governed by its own privacy policy.

10. Your content and branding

• You keep ownership of your logo, images, text and other content you add to TitheWise. You give TitheWise permission to use that content to run your giving pages, receipts, emails and statements.
• You can customize your pages with your logo, colors and header image. Every page and email carries a "Powered by TitheWise" footer, which can't be removed.
• TitheWise, including its software, design and brand, belongs to us. You may not copy or resell it.

11. How we support you

To help with support, authorized TitheWise staff may need to view your account. That access requires a stated reason, is read-only by default and is logged. Staff access never includes full card numbers, since TitheWise doesn't store them.

12. Changes to the service

We're always working to make TitheWise better. We may add, change or remove features. Some features, like events, are coming later. If we make a change that significantly affects how your organization uses TitheWise, we'll let you know at least 30 days in advance.

We work hard to keep TitheWise available, but we don't promise any level of uptime. TitheWise is provided as is.

13. Closing your account

• You can leave anytime. You can close your organization's account at any time. Before you do, you can export your gift and donor records. Your Stripe account belongs to your organization and stays under Stripe's terms.
• Recurring gifts. When your account closes, recurring gifts to your organization stop, and we'll email affected donors to tell them.
• We may suspend or close accounts. We may suspend or close an account if it breaks these terms, puts donors at risk, or if Stripe closes the related Stripe account. Where we can, we'll tell you first and give you a chance to fix the problem.
• After closing. We keep some records after an account closes, as explained in our Privacy Policy. Sections 4 to 6, 9, 10 and 14 to 17 continue to apply after an account closes.

14. Warranties and liability

• No warranties. TitheWise is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't promise that TitheWise will be uninterrupted, error-free or always available.
• Limit of liability. To the fullest extent the law allows, TitheWise won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, gifts or data. Our total liability for all claims relating to TitheWise or these terms is limited to the greater of (a) the TitheWise fees your organization paid in the 12 months before the claim arose, or (b) $100.
• Exclusions. These limits don't apply where the law doesn't allow them, or to liability that can't be limited by law, such as liability for fraud or willful misconduct.
• Stripe and your organization. TitheWise isn't responsible for Stripe's services, decisions or payouts. Your organization is responsible for its own fundraising, receipts, tax matters and use of donor data.
• Indemnity. Your organization will defend and hold TitheWise harmless from claims arising from your fundraising, your use of gifts or donor data, your content, or your breach of these terms or the law.

15. Governing law and disputes

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules, and applicable US federal law.

• Talk to us first. If a disagreement comes up, please email us at [email protected] and describe it. We'll both try in good faith to resolve it informally for 30 days.
• Courts. If it isn't resolved within 30 days, either side may bring the dispute in the state or federal courts of Ohio, and your organization and TitheWise agree to those courts' jurisdiction.
• No arbitration. There's no arbitration requirement and no class-action waiver in these terms.

16. Changes to these terms

We may update these terms from time to time. When we make a meaningful change, we'll tell you by email or in your dashboard at least 30 days before it takes effect. If you keep using TitheWise after the change takes effect, the updated terms apply.

17. Other terms

• Entire agreement. These terms, together with the Privacy Policy and Refund Policy, are the whole agreement between your organization and TitheWise about TitheWise.
• Assignment. You may not transfer these terms without our written consent. We may transfer them as part of a merger, sale or reorganization.
• Severability. If any part of these terms can't be enforced, the rest stays in effect.
• No waiver. If we don't enforce a part of these terms right away, we can still enforce it later.
• Electronic notices. You agree that we may send notices by email or in your dashboard, and you send legal notices to us by email at [email protected].
• Force majeure. Neither side is responsible for delays caused by events outside its reasonable control, such as outages of Stripe, hosting or internet providers, or natural disasters.
• Independent parties. TitheWise and your organization are independent. These terms don't create a partnership, agency or employment relationship.

18. Contact us

Questions about these terms? We're glad to help.

Email: [email protected] (we reply within one business day)

Legal notices to TitheWise must be sent by email to [email protected].