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TitheWise Refund Policy

Effective October 16, 2026

In this policy, "TitheWise," "we" and "us" mean TitheWise LLC, which runs the online giving service at tithewise.com. "Organization" means the church, school, camp, mission or ministry you gave to. This policy works alongside our Donor Terms, Terms of Service and Privacy Policy.

1. Who decides refunds

  • Each organization sets its own refund policy. When you give through TitheWise, your gift goes to that organization. It is the organization's decision whether a gift can be refunded, and how much.
  • Ask the organization first. To request a refund, please contact the organization you gave to. If you aren't sure how to reach them, write to us at [email protected] and we'll help you get in touch.
  • How the organization refunds. The organization issues refunds from its TitheWise dashboard. TitheWise doesn't decide refunds for an organization.
  • Published policies. Every organization on TitheWise must publish its refund policy so donors can see it before they give.

2. Where refunds go

Refunds go back to the payment method used for the gift. They usually take 5 to 10 business days to appear, depending on your bank or card issuer.

3. Fees on refunds

  • The TitheWise platform fee isn't refunded. When a gift is refunded, the TitheWise fee on that gift is not returned to the organization.
  • Stripe's processing fee. Stripe processing fees aren't returned on refunds, under Stripe's current pricing.
  • Amounts you added to cover fees. How much of your gift is refunded, including any amount you added to cover fees, is up to the organization.

4. Recurring gifts

You can pause, skip or cancel a recurring gift yourself at any time from your TitheWise donor account. Canceling stops future gifts. It doesn't refund gifts already made. To ask about a past gift, contact the organization. A gift that is already processing when you cancel may still go through.

5. Disputes and chargebacks

  • Talk to the organization first. If something looks wrong with a gift, please contact the organization first. They can often fix it quickly.
  • Your rights with your bank. You can still dispute a charge with your bank or card issuer. Nothing in this policy limits any right you have with them.
  • How disputes are handled. If a gift is disputed, Stripe handles the dispute under its own rules, and the organization can respond with evidence. A disputed amount, and any dispute fee Stripe charges, comes out of the organization's Stripe balance.

6. Changes to this policy

We may update this policy from time to time. When we make a meaningful change, we'll update the date at the top and give at least 30 days' notice before it takes effect.

7. Contact us

Email: [email protected] (we reply within one business day)

Legal notices to TitheWise must be sent by email to [email protected].